Refund & Return Policy
At BEAUXIN, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with applicable consumer protection laws.
Right of Withdrawal
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the order without providing a reason.
To exercise your right of withdrawal, please contact us at:
support@beauxin.com
Return Conditions
To be eligible for a return, products should be returned:
- In good condition
- With original packaging where possible
- Including accessories and manuals
Customers are allowed to inspect and test products as they would in a physical store. However, products showing excessive use, damage, or misuse may be subject to reduced refunds.
For hygiene and safety reasons, certain products may not be eligible for return if sealed packaging has been opened after delivery where applicable under EU consumer regulations.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible with:
- Your order number
- Description of the issue
- Photos or videos if available
We will review the issue and provide an appropriate solution, including replacement, repair, or refund where applicable.
Refunds
Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–10 business days.
Original shipping costs are refundable where required under applicable law.
Return Shipping
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service.
Contact
For any questions regarding returns or refunds, please contact us at: