Frequently Asked Questions
How often should I use the BEAUXIN beauty devices?
For most devices, we recommend using them 3–5 times per week depending on your skincare routine and skin sensitivity. Please follow the instructions provided with your product.
When will I see results?
Results may vary from person to person. Many customers notice improvements in skin appearance, glow, and firmness after several weeks of consistent use.
Are the devices safe to use at home?
Yes. BEAUXIN devices are designed for safe at-home cosmetic use when used according to instructions.
Can I use skincare products together with the device?
Yes. Many users combine the devices with serums or skincare products for an enhanced skincare routine. We recommend using non-irritating skincare products suitable for your skin type.
Can I use the device around the eyes?
Certain BEAUXIN devices include eye care functionality specifically designed for delicate areas. Please avoid direct contact with the eyes.
Is the device rechargeable?
Yes. Most BEAUXIN devices are rechargeable and include USB charging.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery time is usually between 7–15 business days depending on location.
Will I receive tracking information?
Tracking information may be provided once your order has been shipped where available.
What is your return policy?
Customers have the right to request a return within 14 days of delivery in accordance with applicable consumer protection laws. Please see our Refund & Return Policy for full details.
Are your products medical devices?
No. BEAUXIN products are cosmetic beauty devices intended for personal skincare and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
Can I use the device on sensitive skin?
If you have sensitive skin, we recommend starting with the lowest intensity level and shorter treatment sessions. If irritation occurs, discontinue use and consult a professional if necessary.
How can I contact customer support?
You can contact us anytime at: